Case Studies
Streamlined Call Center Portal
Client Name: ACN US
Client URL: ACN US
RIIS Solution Provides 360-degree View of Customer Data
ACN is the leader in the VoIP Video Phone market with one of the largest networks globally. The company was in need of increased visibility into customer accounts at a faster rate.
RIIS was an instrumental partner in developing the Order Entry and Customer Support portals. Additionally, RIIS provided technical expertise and leadership in developing the Back Office systems required to support the OSS and BSS.
ACN’s Customer Care Portal was designed and developed by RIIS effectively streamlining the Call Center by providing a 360-degree view of the customer’s account and billing information to a single point of access.
Testimonial
Hanson Inc
Client Name: Serena Williams, EVP – Client Services
Client URL: Hanson, Inc
Our association with RIIS has made it possible to manage our work loads and cost structure in the most efficient, high quality fashion.