Information Architecture

Every Second Counts

Over the years RIIS has been heavily involved in designing call center screens for Telecommunications companies. The speed at which a call center agent can get to the information they need to answer a customer's questions and get them off the phone translates into real money. RIIS has a wealth of experience in designing screens that will get an agent to that information in the minimum of mouse clicks.

Keep it Clean

Our Information Architects understand the need for intuitive screen design. Creating easy to use, logically laid out screens saves money by reducing both your training budget and user error. Consistency is also key across the application. Why make your end user learn a new way of doing something when you've just trained them to do it in a slightly different way.

Usability Testing

These days there really is no excuse for omitting usability testing. An iRise prototype being put through its paces by a typical user while being recorded by Morae will provide valuable information on how well your design works. This type of early iterative feedback has not been available until very recently and dramatically increases the chances of creating a user friendly application long before any expensive coding begins.